Frequently Asked Questions
Everything you need to know about bringing Keel into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces, our white-glove delivery service typically arrives within 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, Keel ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders soon.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Are your wood products sustainably sourced?
Yes, sustainability is at the heart of Keel. We use FSC-certified timber and eco-friendly finishes to ensure our products are as kind to the planet as they are to your home.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status directly through your Keel account dashboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger furniture purchases.